Hospital and Community Psychiatry
December 1987, Vol. 38, No. 12
Pages (1316-1321)
Special
Section
The
Armero Tragedy: Lessons for Mental Health Professionals
Raquel E.
Cohen, M.D., M.P.H.*
A U.S. mental health
consultant worked closely with medical personnel soon after a volcanic eruption
and mud avalanche killed about 22,000 persons and devastated she area around Armero, Colombia. The consultant conducted workshops and
courses on crisis intervention for health personnel operating disaster relief
units and for mental health professional, pediatric nurses, and family workers:
she also provided consultations to clinic and shelter directors and case
consultation with hospitalized victims. Observations of early post-disaster
responses of hospitalized victims showed recurring themes such as victims'
ambivalence about learning the full extent of the disaster and their own
losses, delayed mourning because many bodies could not be recovered, somatic expressions
of anxiety and fear, and the use of primitive defenses, such as magical
thinking.
Opportunities
for mental health professionals to join emergency intervention teams following
catastrophic disasters are increasing1. During the last decade mental
health professionals have gained competence in working with disaster victims.
In addition, professionals' capacity to respond earlier has been improved
through more prompt communication between national and international agencies
concerned with the aftermath of disasters such as the National Institute of
Mental Health, the Pan American Health Organization, and the Agency for
International Development, as well is through continuing development of
curricula, training programs, books, and journal articles related to
psychiatric intervention in disasters2.
This
paper will focus on the initial reactions of victims and caretakers as observed
during the first weeks after a catastrophic disaster. The setting was the
aftermath of the eruption of a volcano chat buried the city of Armero, Colombia, on November 13, 1985, and killed 22,000
residents of the region. The paper is based on the observations and experiences
of a mental health consultant (the authors who worked in collaboration with the
Colombian government for 15 days soon after the disaster. The consultant's role
was to incorporate mental health content into the international disaster relief
program already under way.
The
consultant's involvement in the post-disaster activities presented a rare
chance to observe the early responses of both victims and caregivers and their
coping behaviors. Following most disasters outside the U.S., political,
bureaucratic, and ocher barriers delay the
involvement of foreign medical and psych iatric personnel for weeks or even months;
thus most reports in the literature are based on observations made some months
after the event. In addition, the consultant was able to work directly with
hospital personnel in a trans-cultural setting, also a less common occurrence.
The
author's theoretical and clinical frame of reference was based on her
experiences in disaster intervention over the past 15 years3-6,
beginning with the Peruvian earthquake in 1970 and including the Managua
earthquake in 19725 and the Boston blizzard of 19746.
Development
of a disaster literature
Over
the past decade the psychiatric research community has been working to improve
the accuracy of observations of post-disaster behavior responses1.
This objective has been supported by the development of research instruments
and by the opportunity to apply scientific research designs with a
post-disaster population, as in Gleser and
associates' study7 of reports of symptoms after the Buffalo Creek
flood.
Earlier
literature includes Wallace's account8 of individual and community
behavior following a tornado char hit Worcester, Massachusetts, in 1956. He
suggested that victims' responses have several sequential stages, beginning
with the isolation that occurs before the victim is rescued. This approach of
identifying the characteristic stages of response has influenced data gathering
about and the understanding of post-traumatic behavior for the past decade,
although there is no central agreement on the characteristics inherent in each
stage. Reports and studies of victims' behavior published as far back as the
1940s and 1950s by Cobb and Lindemann9, Tyhurst10, and
Glass11 and, more recently, by Lifton12 and Krystal and
Niederland13 have also enriched the body of knowledge used to
conceptualize current emergency programs.
Garmezy14
described three approaches of increasing sophistication that have characterized
disaster research: clinical-descriptive, epidemiological, and
quasi-experimental. The clinical-descriptive approach is based on opportunistic
observations of professionals who, for various reasons, have been personally
involved in disaster relief efforts and has been the trail-blazing methodology
in this field. It has set the stage for increasingly sophisticated studies of
victims' reactions, such as those after the flood at Buffalo Creek15,
the nuclear accident at Three Mile Island16, and the eruption of
Mount St. Helens17.
Another
important contribution has been studies based on theories of stress and coping.
Currently increased interest is shown in differentiating the psychic trauma
that results from an event from the grief and mourning processes that also
occur. As Eth and Pynoos18 write, "Although trauma and grief
are profoundly different human experiences, a single event can precipitate both
responses." In a disaster, the suddenness of death and the catastrophic
impact on individual lives produce both trauma and grief, which are sequential
responses to the catastrophic event.
Research
by Burgess19 points to the conflicting thoughts and feelings aroused
by a major stressor. The victim is inundated by anxiety, which interferes with
organized processes of reality testing and the resolution of mourning and may
alter the course of the grief response. According to Cohen and Ahearn20,
attention to the victims' anxiety reactions is the main objective of early
intervention after a disaster. Parkes and Weiss21
hypothesize chat a sudden and untimely death, in contrast to an anticipated
death, interferes with the expression of grief and delays its onset. Reactions
to untimely death22 and sudden death23 involve a shock,
or psychic trauma, that is separate from the process of grieving.
The
Armero disaster and its aftermath
The
eruption of the Nevado del
Ruiz Volcano in north-central Colombia occurred at about 10 p.m. on Wednesday,
November 13, 1985. It consisted of an intense double eruption of built-up
molten rock and trapped gases that produced explosions of heated ash. The
explosion illuminated the skies and melted the tons of ice and snow that cover
the top 2,000 feet of the peak. This mass found its way to the entrance to
several river beds that originate at the base of the volcano.
One
of the river beds, the Lagunilla River Canyon, curves
around Armero, about 30 miles away. This town, which
had a population of about 23,000, was a thriving agricultural center, blessed
by a rich soil, a benign climate, and a family-centered lifestyle. Armero received the brunt of the steaming, mile-wide
avalanche of gray ash, mud, rocks, tree trunks, and everything else in the path
of the river. By some calculations the initial velocity of the mud avalanche
was 90 miles per hour, with a velocity of 30 miles per hour when is entered the
town.
Within
hours, the catastrophe had left about 22,000 people of Armero
and the surrounding region dead or missing under 50,000 million cubic feet of
boiling mud. Thousands more were injured, orphaned, or homeless.
Rescue
operations were initiated at dawn by one helicopter surveying the grotesque,
not-co-be-believed mud blanket, 15 feet deep, that had overflowed the river bed
and entombed Armero. It also identified survivors who
had been able to climb onto rooftops or hold on to branches of trees. Many had
been able to run for the city's highest ground, its hilltop cemetery, or other
surfaces above the mud crest, where they huddled, frightened but passively
quiet, awaiting rescue.
Some
victims were unable to reach a high location but were able to keep their heads
just inches above the surface of the mud. Many were buried up to their necks,
or were entwined in tree branches or in the arms and legs of those who did not
survive. All were encrusted with hardened mud and remnants of volcanic
material.
Full-scale
rescue operations were undertaken by a fleet of helicopters, whose pilots
heroically lifted hundreds of victims individually, by harness, and took them
to medical receiving stations in the nearby towns and later to hospitals
elsewhere in Colombia. Some victims were unable to survive the 40 plus hours of
waiting for rescue.
The
Colombian government set up emergency units in the six surrounding towns,
including medical receiving units and camps and shelters for the homeless.
Physicians, nurses, and rescue personnel were brought in from all parts of
Colombia. The Colombian Ministry of Health and the Health Department of Tolima,
the region in which the disaster occurred, were heavily involved in relief
efforts, as were the Red Cross and numerous public and private agencies.
All
available relief services were overwhelmed by the necessity to wash the
malignant mud from each victim and to triage the injuries. Only after the
victims were washed was the devastation to skin, bone, and muscle discovered.
Some victims had been carried a mile or more by the hot mud, battered by tree
limbs and other debris; severe burns, infections, and gangrene were common.
Over
the next two weeks, fears of a second eruption sent occasional flashes of panic
through the hospitals and rescue centers. Whenever a rumor started, people
began seeking refuge in higher, more secure places. Hospitals tried to
discharge patients quickly so that if evacuation was necessary, a minimum of
bedded surgical cases would have to be moved. Detailed evacuation plans were
printed and posted in all major buildings, reinforcing the awareness of
continuous and imminent danger. The possibility of a second disaster
monopolized the concern and energy of all hospital personnel.
Initiating
consultation and training activities, the consultant's involvement began when
the dean of the medical school at the University of Miami cabled the Colombian
Ministry of Health to offer the assistance of a Hispanic mental health
consultant. The director of the ministry's Division of Mental Health answered
by telephone and initiated the arrangements for the consultant's trip to Colombia,
and the Pan American Health Organization supported and assisted the effort.
In
contrast to the inevitable delays that usually occur in transnational
collaborations, all arrangements were made with extraordinary speed and
efficiency, and the consultant was on the scene within two weeks. The Division
oŁ Mental Health and the Health Department of Tolima facilitated the
consultant's transportation, site visits, schedules, and workshop arrangements,
which permitted the best possible utilization of her time over the next two
weeks. Such assistance is generally very difficult to obtain at the field level
so soon after a disaster.
Because
the consultant was able to meet immediately with the director of the Division
of Menial Health and key health personnel, and because her postdisaster
work in Latin America was known, she was able to begin consultation activities
immediately. The general goal was to share with concerned administrators and
emergency personnel the mental health knowledge that would facilitate assistance
to victims. .
More
specifically, the consultant planned to provide technical assistance to the
national and regional health systems; to provide consultation to all levels and
organizations involved in providing emergency relief services; and to increase
the mental health awareness of health professionals and the public.
The
consultation activities
The
consultation activities took several forms:
·
The consultant met with national and
state government professionals who were involved in the early, acute planning
phases for assisting the victims. The objective was to describe the role that
mental health plays in the field of emergency medicine after a catastrophic
disaster.
·
Educational presentations on crisis
intervention were made to health personnel in the six surrounding towns in
which emergency units had been organized. They included the phenomenology of
responses to disasters (such as denial, mourning, and depression), techniques
for mental health crisis intervention, and the effects of disaster and
caretaking on the workers themselves. Through these presentations the
consultant had the opportunity to exchange information with the medical
directors of the victims' assistance programs.
·
Courses on crisis intervention were
given co mental health professionals in lbague, the
capital of Tolima, and in Bogota. Included were the stages of response titter a
disaster, various consultation techniques and how they might be applied across
agencies, and techniques for community education about the psychological
aftereffects of disaster.
·
A course to the crisis behavior of
children was given to pediatric nurses in Ibague.
·
A course in crisis behavior was given
to the staff of the Colombian Institute of Family Welfare. These staff members
were dealing with a large number of families who were separated during the
rescue operations and were also caring for children orphaned by the disaster.
·
The consultant provided case
consultation for disaster victims who were patients at the Federico Lleras Acosta Hospital in Ibague. This regional hospital
had received a large number of physically traumatized victims, including
children. Victims who had undergone surgical amputation of one or more
extremities were often among those with the most severe psychological traumas.
·
Consultation was provided to the
directors of the ambulatory health clinics in the nearby towns.
·
Consultation was provided to the
directors and personnel of shelters or camps for the homeless.
The
post-disaster clinical course
The
following observations are based on experiences with hospitalized victims of
the Armero disaster and the health professionals who
were caring for them.
To
identify the early post-disaster behaviors of hospitalized victims, one must
separate out the manifestations of medical shock and reactions to rescue
procedures. The latter include the effects of being lifted out of the mud by
helicopter, carried to an emergency receiving station, and subsequently
transported to a distant hospital. Around Armero the
human environment was characterized by emotional expressions of intense
excitement and contusion as well as the chaos of rapidly changing orders fur
evacuation and transport.
After
surgery or intensive medical treatment, the biochemical effects of medications
on emotions and cognitive abilities must also be taken into account; for
instance, medication effects may cover, exaggerate, or mimic depression. At the
early stages of hospitalization, it is difficult to differentiate the
psycho-physiologic signs of physical trauma and effects of medication from the
emotional states that are precursors of post-disaster psychic trauma reactions
or early expressions of bereavement.
All
patients showed physiologic signs of psychological distress. For example,
two weeks after the disaster, many children had large pupils and a constant,
intense stare, a sign of autonomic reactions. Patients reported such
diffuse signs of anxiety as fluctuating sensations of warmth, perspiration, and
fear reactions whenever there were rumors of another avalanche. A large number
of victims (and caregivers) reported sleep disturbance, with a lack of dreams.
Most
patients expressed a need to be active, showing an inability to relax. This
drive for action was coupled with complaints about inability to make decisions.
Patients had difficulty channeling their low level of interest into social
behavior. They reported that the familiar patterns of social interactions
that used to exist had lost their value. They carried out the routine
daily activities that were expected of them in the hospital in as automatic
fashion.
Early
manifestations-of psychic trauma
Psychological
evidence of the victims' post-disaster reactions began to appear when their
medical course was stabilized. One aspect was victims' ambivalence about
learning the details of the mud avalanche and the losses of home, family
members, job, and community they had sustained. Nurses and other medical
personnel often sought consultation about the most favorable time, and manner,
in which to inform patients of their losses and to help them deal with them.
Consultation
was also aimed at helping medical professionals recognize the victim's need to
express anger, to help him express it without fear of staff retaliation, and to
encourage him to maintain social relationships. A related issue was to help
professionals understand that a victim may suddenly exhibit unusual,
aggressive, or explosive behaviors when he becomes aware that vital parts of
his world have disappeared.
Initial
grief reactions
Many
hospital professionals had difficulty sorting out the psycho-physiological
concomitants of a patient’s somatic trauma from the psycho-physiologic
expression of acute grief. Because lack of energy, motivation, and interest in
social activities can accompany either state, these signs must be carefully
evaluated. Many hospital staff tended to believe that as the patient's physical
recovery progressed, he would return to his normal emotional state, with a
parallel emergence of interest in social activity.
The
hospital professionals were advised that continuing apathy may herald the first
signs of bereavement. Sometimes as signs of bereavement became evident, all
sensory systems appeared altered. Patients described feelings of unreality,
including illusions, hallucinations, and delusions. Many reported seeing winged
creatures and hearing the flutter of their wings and soothing messages of hope
both before and after they were rescued.
The
victims reported a preoccupation with questions about the disaster that they
felt no one wanted co answer. They also reported a
need to keep an emotional distance from people, and they had a tendency co respond to demands by health professionals with
irritability. The professionals, in turn, made efforts to be warm and
sympathetic and were puzzled by the patients' behavior.
These
feelings were a source of discomfort to both groups, who did not want to admit
to them. As part of consultation efforts, the professionals were helped to
recognize these kinds of behaviors as part of the bereavement process, and to find ways of facilitating the expressions of
feelings by both groups. They also were encouraged not to resort to withdrawal
and isolation themselves, which tended to interfere with the social
interactions between victims and caregivers.
Therapeutic
social interaction, early stages
A
recurring theme early in patients' medical recovery phase was the nurses'
concern about how and when to tell the victim about the extent of the disaster
and his own losses, perhaps loss of family members and neighbors, home, and
land or workplace. The nurses were unsure of the appropriate timing for
responding to the victim's questions. They wondered whether describing the
situation that the victim would have to face would relieve some of his
anxieties or add further to the traumatic experience.
It
was difficult to advise whether the nurse should help the patient face his
grief work immediately or delay it. Theoretically a patient should carry
through his grief work without undue delay in order to dissolve his bonds with
the lost objects-, however, for most patients the disaster had caused incense
somatic and psychic traumas, leaving them with few resources. Delaying the
initial work of mourning would mean giving the patient more time for medical
recovery before confronting his ocher losses. The consultant suggested that the
nurses evaluate each situation individually and base the amount of details they
gave a patient about his losses according to his physical states and mental
condition.
At this
early stage of handling traumatized victims' feelings and behaviors, it was
necessary to consider the social impact of the hospital's rotating personnel
schedules. Because of the rotating schedules, the contacts between health
professionals and victims were fragmented. Scarf members' relations with the
victims were superficial, and they were giving the victims little information
about the outside world. This environment reinforced the victims' sense of
utter bewilderment and confusion about time and place. They felt they had been
thrust by fate into a situation without meaning.
The
consultant suggested that patients needed to be linked with staff members who
could maintain stable schedules, could start informing the patients about the
specific painful events, and could be available to help patients manage painful
emotional reactions as they appeared. Such interventions were possible with
some reorganization of schedules.
The
nurses also asked how they could help patients adjust to their losses once they
accepted the reality of them. The nurses reported many variations in victims'
reactions, ranging from denial about amputated limbs or disfigured bodies to
obsession with finding their loved ones to apathy, inertia, and expressions of
anxiety about their forced dependency on the hospital personnel.
Another
theme reported by the caregivers was patients' preoccupation with potential
rescuing behavior if they believed they had not acted altruistically. Patients
were poignantly self-critical when they described scenes of individuals who
were at the mercy of the torrential avalanche or who were lying a few feet away
in the mud, sinking slowly, as they extended a hand chat finally also
disappeared. The patient, now lying in a safe hospital bed, would confess their
anguish, ruminating about all the actions they could have taken – for example,
somehow reaching out to the hand and keeping the victim above the surface. They
would accuse themselves of selfishness, exaggerating their inability to act
promptly and effectively and not acknowledging their own panic and terror. The
consultant was able to help the nursing staff to listen to the patient without
moralizing, so that he could achieve some ventilation of his feelings, and then
to discuss with the victim the reality of the past events.
Acute
post-disaster behavior: delayed mourning
Besides
the pervasive uncertainty about when to fully inform the patient of his losses
and permit grieving to begin, the initiation of the mourning process was often
obstructed by the lack of confirmation about who was dead and who was among the
"desaparecidos," or missing. In fact, many
bodies were still buried under the tons of mud in Armero.
This uncertainty reinforced the human tendency to avoid the extreme distress
connected with facing the reality of a loss; further reinforcement came from
the dramatic newspaper and television coverage of the happy reuniting of many
families.
Thus
many victims remained in a state of expressed tension, manifested by tightened
facial musculature, frozen expressions, inability to let go of fixed beliefs,
and disregard of the logical reason that the absent individual could not be
found. They often refused to be persuaded that a loved one was dead, in spite
of evidence such as a neighbor's seeing a child covered and earned away by a
wave of mud. They found many rationalizations for the survival of the missing
individual, and they appeared unable to accept the degree of feelings that
would be produced by facing reality.
The
knowledge, or the fantasies, about the type of suffering and death that
resulted from burial under the mud was overwhelming to many patients. Although
they occasionally allowed their suspicions of that possibility to exist, they
used all types of ego defenses to ward off the excruciating awareness. They
used magical as well as primitive, delusional thinking about a loved one's
disappearance. Even though they could carry out complicated, reality-oriented
job functions and perform tasks that entailed good cognitive skills, they
manifested a variety of expressions of displaced or repressed emotions, such as
increased irritation, frenzied activity, and an inability to relax.
The
delayed bereavement process was also prominent among health professionals, as
many had been involved in the actual catastrophe, had lost relatives or jobs,
or were emotionally bonded to the lost city. They were suddenly confronted with
an overwhelming load of medical and psychological tasks while having to
maintain the morale of their staff. To be able to accomplish this, they had to
postpone any awareness or expression of psychological pain.
Two
weeks after the disaster these caregivers were beginning to notice difficulties
in their social interactions and a conspicuous alteration in their relations
with friends, patients, and authority figures. They reported increased
irritability, and some acknowledge that patients' demands made them impatient,
a feeling they controlled by avoidance. They distanced themselves from their
colleagues, expressed no interest in family affairs, and noticed increased
irritation in their daily functions. They continued to struggle against these
behaviors, which they realized were not typical of their usual social
interactions. They tried to control and hide them from others by readily
structuring their activities.
The
consultant used this type of post-disaster behavior as a theme in educational
interventions with care givers, both in more formal consultation and
informally, as when traveling with staff to shelters, having coffee, or walking
back to the rooms. Caregivers expressed some relief when they were helped to
understand what to them was a strange and unfamiliar reaction.
Conclusions
The
problems of sorting out psycho-physiological reactions… and medical procedures,
especially manifestations of psychic trait and delayed mourning phenomenology,
present a difficult challenge to the mental health professional who wants to
join his medical colleagues working in disaster areas. In the situation
described here, a mental health consultant was able to collaborate closely with
medical personnel in a trans-cultural hospital setting soon after a disaster
occurred, and thus to make early observations of post-disaster behavior among
hospitalized victims and their medical caretakers.
Two
sets of lessons were learned. The first relates to early post-disaster
manifestations of psychic trauma.
·
After a traumatic event, victims were
ambivalent about "finding out" - the details of the event. Many of
the victims' behavioral expressions signaled "approximation-evasion"
behavior in facing reality.
·
Affective signals of distress and
anxiety were prominent during this early phase, while sadness and depression did
not appear.
·
Verbalization of painful feelings
lagged behind bodily expressions of anxiety, fear, disorientation, and
confusion.
·
The use of primitive defenses, such as
denial, avoidance, and magical thinking, were prominent in the first weeks
after the disaster.
·
The second set of lessons relates to
service-centered consultation offered in the early stages of disaster recovery.
·
Collaborative consultation linkages
can be effective in the first weeks after a disaster if certain conditions
exist: high motivation among consultees; open
communication between consultees and administrative
groups, such as relief agencies; and the ability of the consultant to mobilize
the infrastructure (transportation, schedules, and supplies) in order to be at
the assigned place at the right time.
·
Consultation with health
professionals to hospitals, community health centers, and emergency shelters
promote effective psychological intervention in the early stages of healing and
mourning after a disaster.
·
Early consultation to caregivers enhances
their individual coping mechanisms to help them avoid the burnout syndrome,
which can appear after three or four extended shifts in emergency service
units.
·
Initial education and consultation
assistance to health professionals can help them understand the confusing and
paradoxical messages given by victims in their early psychic reactions to
trauma.
The
need for psychological assistance after disasters is manifested from the first
hours after victims are evacuated to hospitals or temporary housing.
Observations and consultation experiences after the Armero
disaster indicated the early emergence of psychosocial dysfunctions in victims,
families, and caretakers. The opportunity to offer early assistance through
mental health consultation has great potential for reducing the amount of
psychological disability that occurs, for making better use of the human
resources available after a disaster, and for refining the techniques used to assist
victims in the early stages of crisis.
Acknowledgments
The author
gratefully acknowledges the assistance of Jairo
Liana, M.D., former director of the Colombian Division of Mental Health.
*Dr.
Cohen is professor of psychiatry at the University of Miami
School of Medicine
Address
correspondence to her at: 1385 Biscaya Dr., Surfside
Florida 33154
This paper
is part of special section on mental health issues in disasters.
Editor's Note: In recent years mental health professionals have
taken a more active role in the delivery of crisis services to disaster victims
and have gained a more sophisticated understanding of victims' responses to
disasters. This special section on mental health issues in disasters features
papers on intervention in the aftermath of disasters in Colombia. Mexico.
Australia, and the U.S. Guest editor of the section is Raquel E. Cohen, M.D.. M.P.H.. Professor of
psychiatry at the University of Miami, She is also a consultant to the Pan
American Health Organization and to the emergency services branch of the
National Institute of Mental Health and has special expertise in intervention
after disasters in Latin America.
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